Customer Success Architect

Customer Success Architect

Looking to make a real impact in the fast-growing world of identity security? Join Veza, the company transforming how organizations manage access through our innovative Intelligent Access platform, and help us shape the future of the industry.

You will accelerate customer time to value by expertly coordinating the delivery of onboarding, implementation, integration, and consulting services. In partnership with Veza services and GTM teams, this direct interaction with customers will empower them to quickly and successfully adopt the Veza platform, ultimately strengthening their security posture and driving their business outcomes. By ensuring seamless implementations, you'll play a key role in Veza's rapid growth and customer satisfaction.

As a Customer Success Architect - Lifecycle Management at Veza, you will be partnering with our customers to share product expertise, best practices and strategically advise in the fields of identity and security.

You will:

• Own the customer relationship through all stages of the customer lifecycle (kickoff and deployment through growth)
• Capture customer feedback and work directly with Veza's product team to ensure the voice of the customer is being incorporated into Veza's product roadmap
• Act as an SME on Veza's Lifecycle Management product ensuring alignment to industry best practices including developing standardized workflows and playbooks for each Lifecycle Management Deployment phase to ensure consistency and scalability.
• Partner with product, sales, and support teams to align JML processes with broader company goals.

You have:

Education:

• BA/BS degree or equivalent experience required

Experience:

• 5+ years of professional experience in customer success or consulting, working with technical enterprise customers and exposure to Lifecycle Management
• Proven ability to manage customer Lifecycle Management Deployments in a customer-facing capacity.
• Experience with information security background and supporting CISOs as your primary customer sponsor
• Experience working with at least one major cloud service provider (AWS, GCP, Azure)
• Strong understanding of Identity & Access Management
• Knowledge of Cloud and On-prem architectures

Others:

• Experience with data platforms such as Snowflake, RDS, Redshift, etc.
• Familiarity with Enterprise SaaS platforms like Salesforce, Microsoft 365, Github, Box, ServiceNow
• Experience with Identity Providers (Okta, AzureAD, Google, Active Directory, etc.)
• Knowledge of Python or other languages

Our Culture

• Ownership Mindset
• Act with Integrity
• Guardians of our Customers
• Opinionated Humility
• Build Trust, Earn Trust

What we offer:

• Competitive salary and equity packages
• 401(k) retirement plan
• Pre-tax health care, dependent care, and commuter benefits (FSA)
• Flexible medical, dental, and vision benefits
• Parental leave
• Flexible Time Off
• Monthly Connectivity Stipend

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email recruiting@veza.com.