Spanish Bilingual Healthcare Customer Service Rep - Remote US Tp75367
VetJobs
Job Opportunity For Military Affiliated Candidates
Our organization collaborates with partner companies to source qualified talent for their open roles. The following position is available to veterans, transitioning military, national guard and reserve members, military spouses, wounded warriors, and their caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.
At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.
Must be fluent in both English and Spanish.
Responsibilities
Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Meet sales objectives as defined.