Seasonal Customer Service Representative - Remote - $15 - 18/hr CNX - Remote Eligible

Seasonal Customer Service Representative - Remote - $15-18/Hr CNX

ATTENTION MILITARY AFFILIATED JOB SEEKERS: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

This job post is specifically for US Military Veterans and Spouses in the categories noted above. This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations. The employer also does not hire from the cities listed below: Florida: Altamonte Springs Apopka Baldwin Brandon Callahan Cassadaga Casselberry Clarcona Clearwater Cutler Cutler Bay Debary Deland Deltona Doral El Portal Eustis Fairview Shores Fern Park Fernandina Fontainebleau Forest City Geneva Gibsonton Gladeview Golden Glades Goldenrod Gotha Goulds Green Cove Springs Heathrow Hialeah Jacksonville Kendall Kissimmee Lake Hellen Lake Lucerne Lake Mary Lake Monroe Largo Lockhart Longwood Lutz Maitland Miami Miami Beach Miami Gardens Miami Shores Middleburg Midway Mount Dora North Bay Village Ocoee Ojus Orange City Orange Park Orlando Osteen Oviedo Paisley Palmetto Bay Palmetto Estates Pinellas Park Pinewood Plymouth Ponte Vedra Quail Heights Richmond Heights Riverview Ruskin Sanford Seffner Sorrento South Miami Heights St. Augustine St. Johns St. Petersburg Sunset Sweetwater Tampa Tangerine Temple Terrace University Park Valrico Wekiva Springs Wesley Chapel West Little River West Perrine Westchester Westview Winter Park Winter Springs Yulee Zellwood Georgia: Columbus, Valdosta Michigan: Auburn Hills, Detroit, Farmington Hills Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring New Mexico: Rio Rancho North Carolina: Beulaville Burgaw Camp Lejeune Charlotte Chinquapin Concord Emerald Isle Gastonia Hampstead Hickory Holly Ridge Hubert Huntersville Jacksonville Maple Hill Maysville Midway Park Monroe Morrisville New Bern Pink Hill Pollocksville Richlands Sneads Ferry Surf City Swansboro Tawara Terrace Teachey Topsail Topsail Beach Trenton Verona Wallace South Carolina: Greenville, Greer, Marietta, Piedmont Texas: Austin, Jacksonville, Laredo

JOB DESCRIPTION The Seasonal Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you! As a remote Seasonal Customer Service Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE As a Seasonal Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Seasonal Customer Service Representative (Remote) role include:

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• 401(k) retirement plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support