Manufacturing IT Technician - St. Joseph, MO

Plant It Technician

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.

If you have the required skill set, education requirements, and experience, please follow the next steps. This role is On-Site at the location detailed in the job post.

This position is not eligible for sponsorship.

What you will do:

The Plant IT Technician is responsible for installing and supporting the IT hardware, software, and network infrastructure in the plant. The Plant IT Technician reports directly to the USCAN Plant Systems West Team Lead with a dotted line relationship to local plant management teams.

How you will do it:

Regularly spend portions of the day on the plant floor and occasionally lift parcels up to 40 pounds. Triage IT hardware, software, and network issues in the office and on the manufacturing plant floor, sometimes acting as liaison between the L1 Help Desk and the end user. Configure and deploy IT hardware equipment in an office environment, such as printers, conference phones, conferencing systems, and mobile phones, while following hardware and software standards. Configure and deploy IT equipment on the plant floor, such as Zebras, Satos, PCs, thin clients, scan guns, radio frequency (RF) devices, and payroll clocks. Wear plant personal protective equipment (PPE) while on the plant floor and follow safety equipment programs according to company standards. Provide general application support, including O365, Windows 10, ERP, firewalls. Facilitate the full PCLM process with an emphasis on configuration. Maintain security, appearance, and organization of the server room. Manage SLAs and resolve incidents in Service Now. Primary contact for service providers. Primary interface of communication to Plant Management regarding WAN/LAN outages for infrastructure maintenance and planned hardware / software deployments. Partner across local departments—Engineering, HR, Maintenance—to advise on deployments and execute projects. Engage with the USCAN Plant Systems Team to execute projects across the region. Make recommendations to the USCAN Plant Systems Team when IT hardware and/or software upgrades are required and procure required items through approved vendors. Ensure new IT hardware serial numbers are recorded and included under existing maintenance contracts. Travel occasionally to support remote sites or assist with projects. (Up to 10%)