Lifesolutions Account Manager – Hybrid - Pittsburgh, PA

Account Manager

We have an exciting opportunity for a full-time Account Manager to join our LifeSolutions team at UPMC. The team is headquartered in downtown Pittsburgh at the U.S. Steel Tower. This position will work in a hybrid model, with a few in office days each week – Monday, Wednesday and Thursday and will involve travel to clients.

The Lifesolutions Account Manager is the lead point of contact who proactively coordinates implementation of Workpartners services, primarily Wellness & EAP, to new accounts; ensures that contracted account services are provided to customer satisfaction during the contract period; explores up-sell opportunities and ensures contract renewal. Activities include but are not limited to:

• Listening to the customer and assessing the account management role in supporting organization goals related to productivity and health
• Pro-actively establishing relationships with key organization contacts including absence management, EAP, wellness, business managers, union and leaders of all major organization segments
• Partnering with the organization to embed the Workpartners services into the organization culture
• Providing ongoing organization consultation on policies and best practices
• Coordination and implementation of promotional strategies oral and written communication with key contacts and leaders of the account organization
• Coordinating service delivery provided by other internal or external providers as they become available
• Conducting contract renewal within the Life Solutions protocol

The Life Solutions Account Manager must also have the ability to travel up to 50% of their time.

Responsibilities:

• Works with program leaders, data analytics and senior management to identify areas needing improvement along with other areas of opportunity
• Monitors the implementation of new customers to hit target dates
• Develops and strengthens relationships with clients
• Participates directly in customer service calls with Workpartners staff
• Presents and/or coordinates presentations with potential or existing clients
• Maintains excellent working relationships with internal staff
• Meets project plan deadlines
• Serves as the escalated communication link for all parties involved including client company representatives, brokers, and other Workpartners professionals
• Ensures that client issues are dealt with in an efficient manner, informing internal parties of any problems that may arise
• Provides product leaders and business development department with customer feedback and comments
• Maintains up-to-date information on book of business
• Follows through on all client requests in a timely fashion
• Prepares meeting planners, agendas and tracks follow up issues
• Conducts strategic account reviews
• Assists with the preparation of communications, training, and resource materials
• Remains current with Workpartners product knowledge as well as legislation that impacts our business
• Ability to travel within and outside of the state of Pennsylvania for onsite client meetings, seminars, conferences, and/or special assignments

Qualifications:

• 3+ years of experience in a client facing role required
• Bachelor's degree strongly preferred
• Experience in health care or health insurance industries highly preferred
• Licensure, Certifications, and Clearances: UPMC is an Equal Opportunity Employer/Disability/Veteran