Level 2 Support Technician - Fenton, MO
VetJobs
Level 2 Support Technician
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. All positions are onsite, unless otherwise stated.
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client is currently seeking a qualified Level 2 Support Technician to join their team onsite in Fenton, MO and provide end-user support. This role requires strong Windows desktop support experience, excellent customer service skills, and the ability to work independently with minimal oversight. The technician will act as the local "hands and feet" resource for IT implementations and ongoing support.
Duties and Responsibilities:
- Provide Level 2 deskside and remote support for Windows-based systems
- Diagnose and resolve hardware, software, and network-related issues via phone, email, and chat
- Image, deploy, and troubleshoot desktops and laptops
- Support Microsoft Office 365 applications and Microsoft Teams
- Serve as the primary point of contact for IT vendors during system implementations
- Assist with testing IT implementations, including network access, wireless connectivity, and telephony
- Coordinate and manage relationships between IT vendors and local client support teams
- Deliver excellent customer service and maintain a professional presence with end users