Desktop Support Technician - Piedmont, SC

Desktop Support Technician - Piedmont, SC

Job Description: At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Durham, NC and provide end-user support.

Duties and Responsibilities:

• Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android)
• Performs computer hardware, software, and mobile phone troubleshooting
• Orders and replaces computer parts as needed
• Follows and/or documents troubleshooting processes
• Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software
• Works well independently as well as within a team
• Represents company in a professional and businesslike manner and communicates effectively with customers and associates

Skills and Qualifications:

• Minimum of 2+ years of Desktop Support and Customer Service experience
• A+ certification is a plus but not required
• Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before
• Shows initiative and has go-getter attitude
• Exceptional technical troubleshooting skills; will need to be able to get up to speed quickly
• Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment
• Must be comfortable with constant change; strong desire to learn; does well in fast paced environment
• ServiceNow experience not required but a plus
• Windows 10 and Mac OS experience
• Experience in an enterprise environment is a plus

Wage Range: The rate for this position is between $18.00 - $26.40 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.