Customer Success Associate - Remote US - $18/hour - Remote Eligible

Customer Success Associate - Remote US - $18/Hour

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Position Length: This is a contract role lasting 4-6 months with the potential to extend based on performance and volume. Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Iowa, Massachusetts, Minnesota, Montana, New Hampshire, New York, Flagstaff, Arizona, Seattle, Washington, Washington D.C., Rhode Island.

As a Customer Success Associate, you'll become a key part of our Life Concierge service, supporting customers through life's everyday hassles—from travel mix-ups to minor emergencies—so they can focus on what matters most. This role is perfect for problem-solvers, excellent communicators, and those who find joy in helping others navigate life's curveballs. This position is 100% remote and contingent upon a background check. A DAY IN THE LIFE:

• Respond to customer requests via live chat, email, and phone
• Assess and solve common "hassles" (e.g., broken windshield, booking a contractor, travel snafus)
• Efficiently address & solve customer hassles primarily via live channels while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Research and present solutions with clear next steps
• Build connection and trust with your customers, going above and beyond to provide an exceptional experience, with the aim to resolve their hassles in an appropriate manner
• Track tasks and stay organized while juggling multiple requests
• Anticipates and responds with energy to new challenges, the unfamiliar, and the urgent. Be a customer champion, identify their needs, be their advocate, and ensure we are continuously improving.

MUST HAVES: 2+ years of experience in customer support; childcare or medical background preferred! We're looking for candidates with great people and problem solving skills! Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness. Tech-curious and adaptable in navigating online tools and systems. We're growing, adaptability and a love for change and improvement in a fast-paced environment. Excellent written & verbal communication skills: have a strong command of grammar and spelling. Bilingual - English / Spanish is a plus. Strong critical thinker and adept at problem-solving. Interpersonal skills: Remains open to others' ideas and exhibits willingness to try new things. Display calm conviction, confidence, and empathy when handling customer escalations Reliable & Punctual: Displays excellent time management, takes pride in a job well done, embraces change and feedback, while seeking continual improvements to perform. Ability to take ownership and solve problems Positive and resilient attitude Great teamwork skills Training: Monday-Friday 9am-5pm EST Post-Training Schedule: 8-hour shift to fall between the hours of 9:00am-8:30pm EST Pay Rate: $18:00/hour Position Length: This is a contract role lasting 4-6 months with the potential to extend based on performance and volume Start Date: End of October 2025 Equipment is not provided for this position. Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, California, Illinois, Iowa, Massachusetts, Minnesota, Montana, New Hampshire, New York, Flagstaff, Arizona, Seattle, Washington, Washington D.C., Rhode Island