Customer Service Representative - Kansas City, MO

Customer Service Representative - Kansas City, MO

ATTENTION MILITARY AFFILIATED JOB SEEKERS: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Emergency Dispatch Operator (EDO) Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and English are encouraged to apply and will receive additional compensation.

Responsibilities include, but are not limited to, the following:

• Monitoring and responding to alarms and signals while providing exceptional customer service.
• Making outgoing calls to verify alarms and signals, dispatch authorities, and notify responsible parties.
• Documenting alarm handling procedures and completing alarm processing as per standard operating procedures.

You will carry out your responsibilities by participating in a comprehensive five-week interactive training program designed to prepare you for the role and introduce you to exciting opportunities.

Minimum Education Required: High School/GED

Job Category: Customer Service

Additional Qualifications/Responsibilities:

• Required: Must be 18 years old, customer service experience, excellent communication skills, able to type between 20 – 25 wpm, basic knowledge of computer applications.
• Preferred: Strong problem-solving skills, high school diploma or GED.

Candidates must have the ability to work under pressure, demonstrate punctuality, and uphold strong work ethics. And they must be willing to perform other duties as assigned. This position requires you to maintain the necessary licensing as part of the job requirements.

Training Class Start Date: Monday, January 12 2026

City: Kansas City

State: Missouri

Job Code: CustomerService CustomerService

Company: Johnson Controls