Customer Service Representative - Pension Plans - Remote US - $18/hour - Remote Eligible

Customer Service Representative

Instant Teams is searching for our next long-term Customer Service Representative to join our team assisting in providing information, service, and assistance related to pension and health & welfare plans. This includes taking inbound calls and working on client requests via a variety of channels. The position is responsible for special tasks and projects as assigned.

Pay Rate: $18/hour

Post-Training Schedule: Final schedule to be assigned once training is completed. Schedule will fall within Monday - Friday 8am-8pm EST. 8 hour shift + 1 hour unpaid lunch.

Training:

• Start Date: ASAP!
• Onboarding Training: Mon-Fri 9am - 5pm (1 hour lunch) ET for 1-2 weeks.
• Three additional trainings must be completed to take on the full range of calls you will assist within this position. Complete training will not be completed until 12-18 months after starting (~ Spring 2026). More details can be provided on this during the interview process.

This position is fully remote.

Day In The Life

Provides customer service assistance for situations regarding simple requests as defined in training. Responsible for maintaining high standards of quality and courtesy.

Routinely suggests opportunities for improvement and supports the execution of such improvements.

Utilizes system(s) and other department resources to obtain the necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals.

Accesses the system(s) in order to obtain necessary information to answer questions and provide information to customers and various company personnel. Ensure changes, corrections, or other actions on the system are documented and records maintained.

Responds to webmail inquiries within delegated authority.

Initiates changes, corrections, or other actions in the system(s) within delegated authority.

Prepares reports and similar documents; ensures that information is fully researched and accurate.

Develops effective working relationships with customers, whether an external customer or an employee from another location or functional area.

Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork, and forms to plan participants and sponsoring employers; assists in training new and/or temporary staff.

Maintains effective working relationships with both internal and external clients.