Commercial HVAC Field Technical Support Specialist - Hudson, FL

Commercial HVAC Field Technical Support Specialist - Hudson, FL

BGIS Integrated Technical Services (BGIS ITS) is currently seeking a Commercial HVAC Field Technical Support Specialist to join the team in Hudson, FL and surrounding areas. Are you looking for a company that cares and wants you to achieve your career objective? A company that offers you flexibility on the types of rewards and recognition that align with your personal situation? A company that puts you and your career first? BGIS is that company.

BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US, BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

Summary of the Role

The Commercial HVAC Field Technical Support Specialist is responsible for providing expert technical support to technicians and other key positions in the organization resolving complex HVAC issues and utilization of specific system tools ensuring timely, safe, and effective solutions. The priorities of the position are identified by business leaders and emergency responses required for excellence in customer delivery. Key job activities include leveraging expertise in a wide range of HVAC systems, including VRF/VRV, diagnosing problems, and collaborating with internal and external resources. Additional responsibilities include data integrity, verification, reporting and analysis. The Commercial HVAC Field Technical Support Specialist demonstrates BGIS values.

Key Duties and Responsibilities

HVAC Equipment and Systems Subject Matter Expert:

• Act as subject matter expert and technical support for wide variety of HVAC systems and brands serviced by BGIS being able to answer questions, troubleshoot, repair, guide maintenance activities, and provide training.
• Promote safety, health, and environment in all work activities and ensure compliance with internal standards and external regulations.
• Facilitate specific system, equipment, and application training for client account teams, departments, and new accounts to BGIS.
• Provides regular updates on escalations trends and compiles/analyzes key performance indicator data to support client account teams and monthly reporting to internal executive team.
• Completes data changes to the assigned systems including asset management and maintenance tracking as required.
• Uploads documents, forms, and submissions to the internal portal to be shared, monitored, and reviewed by the client account teams.
• Reviews and verifies accuracy of all compliance related data submitted from client business groups and product lines.
• Seeks opportunities to improve efficiencies through best practices and collaborating with internal teams.
• Participates in corporate programs/projects conversations including releases of new system applications.
• Contributes to the development, documentation and review of policies, processes, training materials and work instructions for internal and external users.
• Research and provide wiring schematic support for BGIS technicians.
• Assist with controller configurations for all HVAC brands serviced by BGIS.
• Monitor, understand, and support computer and diagnostic tool requirements for VRF/VRV systems.
• Collaborate with Quality Control to provide installation support as needed.
• Submits updates for process documents including work instructions, forms, and policies.
• Develop and maintain a comprehensive knowledge base of HVAC technical documentation, including manuals, schematics, and troubleshooting guides.
• Participate in training and development programs to stay current with new technologies and HVAC systems.
• Contributes to the completion of other key initiatives as assigned.

Problem Solving and Resolution:

• Resolve problems and/or conflicts and maintains open communication with BGIS internal team and with client account team.
• Walk technicians and other team members through identifying potential issues with phone and provides instructions on how to resolve.
• Recommend solutions and implements appropriate actions for issues.
• Ensure customer requirements are captured and met in a timely basis.
• Offer real-time video support for technicians on-site, using platforms like Zoom, Skype, or Facetime.

Additional Qualifications/Responsibilities

KNOWLEDGE AND SKILLS:

• Associate Degree or equivalent work experience in related field such as HVAC or mechanical engineering.
• Minimum of 5 years performing job duties as an HVAC technician or in a related technical support role.
• Strong knowledge of HVAC systems, including VRF/VRV, chillers, boilers, and air handling units.
• Excellent trouble shooting and problem-solving skills to properly diagnose and recommend appropriate solutions.
• Understanding of compliance requirements of relevant external organizations.
• Knowledge of quality management practices.
• Effective communication skills including verbal and written.
• Ability to effectively manage time and balance competing priorities.
• Both individual performer and contributor to a larger team.
• Effective data management skills, Attention to detail for data reporting, verification and analysis.
• Strong proficiency in Microsoft Excel, PowerPoint, and Word.
• Industry recognized certifications such as NATE, R-410A preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
• Cognitive skills required to work in a customer focused environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment.
• Position is expected to be available to provide support beyond normal Monday-Friday typical business hours including evenings, weekends, and holidays.
• Ability and willingness to travel. Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Benefits of Working with Millian Aire and BGIS:

Competitive Salary

Health, life, and disability benefits package

7 paid holidays – New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas

Corporate perks through ADP

401K plan with employer match

Technical training and development opportunities

Growth and relocation opportunities