Bilingual Spanish Customer Service Representative - Remote US Tp78042 - Remote Eligible
VetJobs
Job Opportunity
Our organization works with partner companies to source qualified talent for their open roles. The following position is available to veterans, transitioning military, national guard and reserve members, military spouses, wounded warriors, and their caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.
Bilingual customer service representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries. Provide excellent customer service through active listening. Work with confidential customer information and treat it sensitively. Aim to resolve issues on the first call by being proactive. Appropriately communicate with customers. Calmly attempt to resolve and de-escalate any issues. Escalate interactions when necessary and appropriate. Track all call related information for auditing and reporting purposes. Provide feedback on call issues. Upsell if required.