IT Technician I - Help Desk
Veterans Staffing
IT Technician I - Help Desk
Position Title: IT Technician I - Help Desk
Posting Type: Student
Hours/Week: 20 hours per week
Eligibility: Work study preferred but open to all students
Semester: 2025-2026 Academic Year
Location: St. Mary's Hall
Department: 715-UNIT - Technology Support Services
Contact Name: Kimberly Walter
Position Summary: Provide first-level help desk support to provide support for all UNIT-supported systems. Consult with students, faculty, and staff regarding issues with Villanova technology and systems. Assist with computer problems and provide diagnosis and resolutions. Log calls utilizing the TeamDynamix (TDX) ticket system.
Requirements:
Must be a graduate student. Some technical knowledge to support the IT infrastructure. Excellent written and oral communication skills. Excellent customer service skills.
Additional Information: Summer, Fall, and Spring position. UNIT will provide ALL training.
Physical Demands Summary: Wage Rate: $13.00