IT Service Desk - Analyst I

Service Desk Specialist

Join our IT team and be the go-to problem solver who keeps our employees connected and productive! As a Service Desk Specialist, you'll play a hands-on role in supporting both office and manufacturing operations.

Responsibilities:

• Be available in the Service Desk call queue.
• Create and work Service Desk tickets in SCSM through final resolution.
• Manage walk-up requests as well as phone work.
• Remote and physical troubleshooting and support for end-user computers.
• Work with all of IT to escalate & resolve incidents or service requests.
• Support site manufacturing operational needs.
• Understand and follow all Hussmann Security policies & practices and communicate any questionable activity that may arise.
• Reset passwords for users as necessary after validating proper credentials.
• Carry the on-call cell phone on a rotating schedule to resolve or escalate critical issues off-hours.
• On-boarding new employees.
• Ensure all hardware is ready & operational prior to new employees start date.
• Ensure all software requested is installed and operational.

Qualifications:

• Bachelor's degree preferred. Equivalent experience, education, and/or certifications may be considered in lieu of Bachelor's.
• 0-2 years of experience with degree
• 3+ years relevant experience without degree
• Excellent customer service skills.
• Familiarity with troubleshooting networking equipment and TCP/IP.
• Able to log, update, and record detailed tracking records.
• Ability to work closely with others in a team environment.
• Ability to communicate well with all levels of the organization.
• Minimal physical requirements necessary but must be able to visit customer desks in an office and plant environment with proper safety precautions and using provided PPE. Must be able to lift ~ 40lbs on occasion.
• Must work well within a team environment.
• Thorough knowledge of Win 10.
• Partner with Plant Operations to resolve large scale issues with Corporate IT.

Assets that would be beneficial for the role:

• Able to work alone with minimal supervision.
• Familiarity with using Microsoft SCSM and O365.
• Self-motivated and self-starter.
• Dell certified.
• Able to work on printer hardware and software.
• Experience with Zebra printers and a manufacturing environment.
• SCCM in-depth knowledge.
• Thorough knowledge of ITIL processes.

Benefits:

• Health, Dental, and Vision Insurance
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life/Disability Insurance
• Maternity and Paternity Leave
• Panasonic Employee Discounts
• 15 Days Paid Vacation and 12 Company Holidays
• Employee Assistance Program
• And more

About Hussmann: For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com. Hussmann is a subsidiary of Panasonic USA. Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law. REQ-152489