Customer Support Specialist

Customer Support Specialist

We are looking for a Customer Support Specialist to join our Electronics Materials team in Hillsboro, OR. (hybrid) Come create chemistry with us! The Electronics Materials business of BASF offers process chemicals and customized formulated solutions for the semiconductor and display industry, as well as specialized metal systems for consumer electronics and industrial applications. We have been supplying electronic materials for more than 30 years. The experience we have earned and the chemical expertise we possess enables us to offer outstanding products and solutions to our customers. In the rapid changing semiconductor industry, we closely cooperate with customers and R&D partners to create innovative solutions not only for today but for the next generation technology. We excel in providing high purity and quality products and solutions, including cleaning, etching, photolithography, chemical mechanical planarization (CMP), and wet deposition, for all manufacturing processes of semiconductors. In our display materials business segment, our experience and expertise allow us to offer intelligent and reliable solutions. We offer materials for future display technologies from display additives and monomers up to ready-to-use formulations that enable our customers to market high-value products and maintain a leading edge. Our metal systems specialties like carbonyl iron powder or Catamold® are successfully used in various applications. From the automotive industry to consumer goods, from the construction industry to medical or communication technology, our customers rely on our experience and innovative potential. For further information about the Electronics Materials business of BASF, please visit https://electronics-electric.basf.com/global/en/electronics

Objectives of the position: The Electronics Materials (EDM) North America Customer Support Specialist is critical for providing quality and efficient customer service to customers. Pro-actively manage the service requirements of assigned customers in coordination with the responsible sales personnel in order to secure and expand business opportunities. Represent BASF as a primary point of contact for G-EDM customers.

As a Customer Support Specialist, you create chemistry by...

Formula for Success:

• Customer contacts
• Act as the first customer contact person to handle customer inquiries for assigned customers, such as order status, and standard product information.
• Maintain high service levels for assigned major customer accounts by initiating customer contacts to understand customer requirements, secure order retaking and perform follow-up actions.

• Order processing & Inventory monitoring for consignment business (VMI)
• Process customer orders / changes according to established policies / procedures after confirming the stock availability and customer product allocation.
• Communicate with customer on relevant information, e.g. delivery schedules and product availability.
• Monitor the customer inventory level and arrange replenishment needs (VMI, vendor managed inventory).
• Process customer returns according to established policies/procedures.

• Purchasing and transportation arrangement
• According to planner's requirement and established procedures, and guidance from the supervisor, issue the purchasing orders for materials and handle the follow up including defining logistics and transportation plan to ensure the timely delivery.
• Transportation booking including vessels and air shipment, mainly for export and support import road transportation as well.
• Where necessary, initiate claims if damage and delay occur.

If you...

Educational & licenses requirements:

• Bachelor's degree in business or supply chain management with 1 to 2-years work experience preferred
• Strong written and verbal communication skills required
• High proficiency in Microsoft Office is preferred.
• Familiar in SAP or other relevant Enterprise Resource Planning (ERP) preferred.
• Ability to work independently, be a self-starter, and contribute to a collaborative team setting
• Bilingual in both English and Mandarin is preferred

Job related competencies:

• Demonstrate Customer Focus
• Communicate Effectively
• Collaborate for Achievement

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It's what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees' overall well-being, personal growth, and a safe, collaborative, and inclusive work environment. Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years! At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career. Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive pay range for this role is $54,000 - $73,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law. Applicants must be currently authorized to work in the United States on a full-time basis.