Customer Service Representative

Customer Service Representative

Were hiring a motivated Customer Service Representative to join a high-performing sales team in Roselle, IL. This is an in-office role that offers a hands-on introduction to the insurance and financial services industry, with paid training, mentorship, and clear advancement opportunities.

Youll work alongside an experienced team, selling a wide range of products (auto, home, life, health), building client relationships, and making a real impact in peoples lives. If youre reliable, coachable, and goal-driven, looking for more than just a job, this is the ideal launchpad for a long-term career: no prior insurance experience required, just a positive attitude and a willingness to grow.

Schedule and Shift: - Full-Time (MondayFriday) - In-Office

Primary Job Responsibilities:

• Educate prospective and existing customers on insurance products, including auto, home, life, and health insurance
• Proactively reach out to leads via phone, email, and in-person conversations
• Conduct needs-based consultations to recommend appropriate coverage
• Build lasting customer relationships and manage client accounts
• Consistently meet and exceed individual and team sales goals
• Deliver excellent service while maintaining a professional and positive demeanor
• Utilize agency CRM systems to track leads, update customer records, and manage pipeline
• Participate in sales meetings, ongoing training, and team-building activities

Qualifications:

• Strong communication, listening, and interpersonal skills
• Highly organized with attention to detail and follow-through
• Self-motivated and comfortable in a performance-based environment
• Ability to obtain or currently hold an Illinois Property & Casualty and/or Life & Health license (paid training and licensing assistance provided)
• Basic computer skills (email, CRM, calendar management, etc.)
• Willingness to complete pre-employment assessments, online questionnaire, and screening interview
• Bilingual (Spanish, Polish, or other languages) (strong plus)
• Prior experience in sales, customer service, retail, or hospitality (preferred)
• Familiarity with insurance, financial products, or a CRM platform (strong plus)

Benefits:

• Competitive base salary + uncapped commission + bonuses
• Paid training and licensing
• Career growth into leadership or agency ownership
• Supportive and team-oriented work culture