Customer Service Representative

Job Opportunity At Hackensack Meridian Health

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The Customer Service Representative, under the direction of the Customer Service Supervisor, is responsible for all customer service related inquiries across the Hackensack Meridian Health (HMH) network. Responsible for resolutions via telephone, correspondence, and direct patient contact, and for all assigned responsibilities that assist the Patient Accounting Department's departmental goals. The hours for this position are 8:00AM-4:30PM - Thursday to Monday.

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• Minimum of 1 year of experience in customer service.
• Exceptional customer care skills, including but not limited to active listening, compassion, written and verbal communication skills, and a professional phone voice.
• Strong time management and decision making skills.
• Possesses a true customer/patient first attitude, and a passion for assisting customers/patients by delivering a positive patient experience on every contact.
• Excellent computer and analytical skills.
• Strong attention to detail.
• Outstanding work ethic and strong adherence to shift schedule.

Education, Knowledge, Skills and Abilities Preferred:

• Associate's degree or two years of college from an accredited college or university.
• In depth knowledge of the revenue cycle.
• Experience in analysis of accounts in a hospital or physician environment.
• Knowledge of medical terminology, hospital systems, and insurance processes.
• Computer skills preferably including but not limited to Microsoft Office and/or Google Suite platforms.
• Bilingual in English/Spanish a plus.
• Prior hospital finance/billing experience is a plus.
• Prior call center environment experience is a plus.
• Prior collection experience is a plus.
• EPIC experience.

Licenses and Certifications Required:

• Successfully pass EPIC assessment completion within 30 days after Network access granted.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today! Starting at $26.71 Hourly HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to: Labor Market Data, Experience, Education and Certifications, Skills, Geographic Location, Internal Equity, Budget and Grant Funding. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.