Client Success Manager

Client Success Manager

The CBRE Client Success Manager handles and coordinates complex business support for specific national and/or regional client groups and is responsible for leading operational activities for our property management teams. This job is within the Client Success Job Function. They are responsible for providing daily advice and support to clients that need assistance with business products and services. Minimal degree of travel is required. Less than 25%.

What You'll Do

Implement national operational strategies and coordinate efforts to integrate company services for clients, both internally and externally. Partner with Client Solutions and Business Development and client-facing professionals and provide recommendations on real estate marketing standard processes and strategies to enhance value for the team's clients. Coordinate with internal and external collaborators to support management fee processes. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own job and how it integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes. Improve existing methods, processes, and standards within the department and facilitate process improvement as applicable. Liaison for client-specific planning, reporting, and budgeting. Acts as primary point of contact for clients ensuring high satisfaction. Coordinates and manages activities between various teams for consistent service delivery. Supports and monitors compliance with client requirements and CBRE Global Standards. Builds and maintains strong client relationships, providing day-to-day support. Leads communication of standard processes, policies, and initiatives. Solicit feedback on property manager experiences and implement change where appropriate. Identify, develop, and implement learning environments tailored for client reporting and software applications. Guide CBRE employees within the client portfolio to interface professionally with clients and respond with urgency. Provide training and resources supplemental to client provided materials, ensuring consistency and accuracy of deliverables to the client.

What You'll Need

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mentality. Strong Financial Analysis skills strongly preferred. Experience using Yardi including Advanced Budgeting and Forecasting and Construction Manager, Kardin and MRI strongly preferred. Presentation Skills.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the Client Success Manager position is $110,000 annually and the maximum salary for the Client Success Manager position is $125,000 annually. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. The application window is anticipated to close on July 6, 2025 and may be extended as needed. Or to express interest in similar roles, visit CBRE.com/careers.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.