Client Services Coordinator

Client Services Coordinator

Are you a dedicated CNA who's ready to take the next big step in your professional journey? If so, please consider joining Vibrant Health Homecare. We are a homecare and supported living agency based in Tacoma. Our mission is to support seniors and individuals with disabilities in achieving their individually defined goals.

We're looking for a Client Services Coordinator. The Client Services Coordinator is responsible for client intake, service coordination, and quality control assurance.

Qualifications:

• Must have a high school diploma or GED
• An associate's or bachelor's degree in human sciences is strongly recommended
• Must be at least 18 years old
• Must have at least one year of experience as a DSP, CNA, or HCA
• Must be proficient in computer use and programs such as Word and Excel
• Must be able to follow instructions to complete work as assigned
• Maintains a current state driver's license and a dependable insured automobile
• Demonstrated self-motivation, self-direction, organizational skills, flexibility, and the ability to coordinate multiple tasks simultaneously
• Presents a neat appearance and positive work attitude

Responsibilities:

• Client Intake:
• Answers inquiries from potential clients about our services
• Follows up on referrals after initial contact, weekly follow-ups for up to 6 weeks
• Schedules in-home visits and meet with potential clients to go over services that Vibrant offers
• Perform intake assessments
• Develop client care plans and support plans
• Discuss with the staffing coordinator about the staffing needs of the client (hours of service and caregiver skill level) for the scheduler to match the client with the appropriate caregiver
• What are the skills needed for the caregiver to work with this specific client?
• On the first day of service, meet the client with the caregiver, introduce them to each other, and go over the support plan
• Service Coordination:
• Acts as the primary contact regarding client services
• Answer questions from clients and caregivers about ongoing services
• Review service notes and data daily and follow up on any concerns you find in the notes (MAR, ISP data, Sleep Logs, T-logs, etc.)
• Discuss with the staffing coordinator the staffing needs of the client for the scheduler to match the client with the appropriate caregiver
• What skills and availability are needed for the caregiver to work with each specific client?
• Assist as needed in the hiring and orientation of new employees. Participating in interviews will help you decide if the caregiver is the right fit for the client
• Quality Assurance:
• Schedule and perform client supervisory visits
• Schedule and perform aide supervisory visits
• Participate in ongoing orientation and training of new staff with clients
• Takes a turn to be on-call for emergencies
• Cover shifts if the agency cannot find coverage and the client cannot be left alone
• Monthly: Review and write a client quality assurance note (ISP goals, sleep logs, MAR, ISP, Activities, etc.)
• Quarterly: Schedule a care conference meeting between Vibrant, the client, and the guardian to review how the service is going. Address client goals and progress, challenges, medications, activities, current needs, etc. Write a quarterly quality assurance note