Client Services Coordinator

Client Services Coordinator

Are you a dedicated CNA who's ready to take the next big step in your professional journey? If so, please consider joining Vibrant Health Homecare. We are a homecare and supported living agency based in Tacoma. Our mission is to support seniors and individuals with disabilities in achieving their individually defined goals.

We're looking for a Client Services Coordinator. The Client Services Coordinator is responsible for client intake, service coordination, and quality control assurance.

Qualifications:

• Must have a high school diploma or GED
• An associate's or bachelor's degree in human sciences is strongly recommended
• Must be at least 18 years old
• Must have at least one year of experience as a DSP, CNA, or HCA
• Must be proficient in computer use and programs such as Word and Excel
• Must be able to follow instructions to complete work as assigned
• Maintains a current state driver's license and a dependable insured automobile
• Demonstrated self-motivation, self-direction, organizational skills, flexibility, and the ability to coordinate multiple tasks simultaneously
• Presents a neat appearance and positive work attitude

Responsibilities:

• Client Intake:
• Answers inquiries from potential clients about our services
• Follows up on referrals after initial contact, weekly follow-ups for up to 6 weeks
• Schedules in-home visits and meet with potential clients to go over services that Vibrant offers
• Perform intake assessments
• Develop client care plans and support plans
• Discuss with the staffing coordinator about the staffing needs of the client (hours of service and caregiver skill level) for the scheduler to match the client with the appropriate caregiver. What are the skills needed for the caregiver to work with this specific client?
• On the first day of service, meet the client with the caregiver, introduce them to each other, and go over the support plan
• Service Coordination:
• Acts as the primary contact regarding client services
• Answer questions from clients and caregivers about ongoing services
• Review service notes and data daily and follow up on any concerns you find in the notes (MAR, ISP data, Sleep Logs, T-logs, etc.)
• Discuss with the staffing coordinator the staffing needs of the client for the scheduler to match the client with the appropriate caregiver. What skills and availability are needed for the caregiver to work with each specific client?
• Assist as needed in the hiring and orientation of new employees. Participating in interviews will help you decide if the caregiver is the right fit for the client
• Quality Assurance:
• Schedule and perform client supervisory visits
• Schedule and perform aide supervisory visits
• Participate in ongoing orientation and training of new staff with clients
• Takes a turn to be on-call for emergencies
• Cover shifts if the agency cannot find coverage and the client cannot be left alone
• Monthly: Review and write a client quality assurance note (ISP goals, sleep logs, MAR, ISP, Activities, etc.)
• Quarterly: Schedule a care conference meeting between Vibrant, the client, and the guardian to review how the service is going. Address client goals and progress, challenges, medications, activities, current needs, etc. Write a quarterly quality assurance note