Technical Specialist – Compass

Technical Specialist – Compass

Vertiv is seeking a skilled Technical Specialist – Compass to serve as the primary technical expert for Compass Data Centers. In this role, you will provide hands-on technical guidance, drive rapid issue resolution, and act as a key liaison between Compass and Vertiv. You will collaborate with cross-functional teams, contribute to process improvements, and ensure operational excellence and customer satisfaction.

Responsibilities

• Serve as the primary technical expert for Compass Data Centers, ensuring rapid triage and resolution of issues.
• Develop and execute support programs that streamline issue resolution and enhance customer experience.
• Manage cases and solutions following established workflows, ensuring timely and accurate outcomes.
• Attend on-site meetings with Compass, providing clear summaries and actionable insights into Vertiv management.
• Collaborate with Technical Support, Design Engineering, and Customer Account Management teams to address complex technical concerns.
• Provide expert guidance during Compass down-unit calls and ensure all technical debriefs are thorough and communicated to stakeholders.
• Act as a key liaison between Compass and Vertiv for technical procedures, engineering requests, and service processes.
• Create and maintain Compass-specific service procedures and MOPs to support consistent operations.
• Participate in NPDi Serviceability Reviews, RCAR processes, and ETO reviews for Compass products.
• Maintain strong customer relationships with a focus on collaboration, transparency, and proactive communication.
• Communicate product updates, Service Bulletins, FDS, and FCNs to Compass as required.
• Provide on-site technical assistance and contribute to technical initiatives for other customers as needed.
• Attend new product training and professional development courses to stay current with evolving technologies.
• Model and promote safety standards consistently, ensuring compliance with Vertiv and Compass guidelines.

Qualifications

• Minimum of five years Mechanical or HVAC Engineering degree. Alternatively, military technical training or electronic certification with five years of relevant technical experience.
• Minimum of four years of field service and/or technical support experience with demonstrated expertise in HVAC mechanical and control schemes.
• Knowledge and experience in HVAC product design and forensic analysis preferred.
• Knowledgeable in Quality Systems process, Continuous Improvement, FMEA, a plus
• Experience with HVAC system ancillary controls like BMS, MODBUS, CAN communications, and PLC is a plus.
• Strong customer service communication and interaction skills.
• Excellent writing and verbal communication skills.
• Excellent organizational and time management skills.
• Possess a positive attitude and flexibility in a rapidly changing environment.
• Detail-oriented and self-motivated with the ability to work without direct supervision.
• Proficient PC skills including all Microsoft Office products and web-based technologies.
• Demonstrate ability in electrical circuit understanding and troubleshooting.
• Possesses leadership skills.

Working Conditions

• Travel up to 20% of the time may be required.
• Reactive, fast-paced, and high-profile environment working on-site at the Compass Dallas location.
• After-hours on-call availability support events on Compass thermal products.
• Flexible schedule (Weekends, evenings, holidays)

The successful candidate will reflect and embrace Vertiv's Values and Behaviors:

• Acting Like an Owner
• Assuming Positive intent in all employee interactions
• Being passionate about your work
• Challenging yourself in personal development
• Being tireless in exceeding customer expectations
• Assisting others to be successful as a team
• Owning our own mistakes quickly
• Talking with people and NOT about them
• Creating a culture where people can be their best
• Be self-aware and learn
• Embrace the customer experience
• Think and act broadly
• Drive change and innovation
• Leverage diversity for organization effectiveness
• Foster collaborative relationships
• Take intelligent risks

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.