LSA Customer Success Manager

Job Responsibilities

Coordinates scheduling of work to align with customer defined service level agreement (SLA's) and customer's schedule. Preventative maintenance, emergency repairs and root cause analysis reports (RCAR's) as needed. Grows the relationship with the customer and the operational contacts on customer sites. Participate in presently key value-oriented data during monthly and quarterly business reviews. Key performance indicators (KPI's), PM completion status reports, invoicing status, future opportunities. Work with other departments (sales, parts, factories, quality, logistics, finance, etc.) within Vertiv to provide timely information to GSA execution team. Reviews/coordinate the completion of project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Act as point of escalation related to emergency maintenance requests and downed equipment. Conduct and coordinate regular service delivery review meetings between customer(s) and field services. Perform regular data integrity checks to ensure customer data is accurately reflected in company systems.

Qualifications

Minimum Job Qualifications: Bachelor’s degree in administration, engineering, computer science processing, finance, preferred

Preferred Qualifications: 5+ years of experience in the industry in manage people and project management. Leadership experience. Medium / Advanced English and Spanish level.

Education and Certifications

Exceptional communication skills and ability to build diverse relationships internally and externally. Data Center certifications is desired. Analytical skills to understand the impact of market and competitive changes as they affect a product portfolio.

Job Identification

20267666

Job Category

Program Management

Locations

Sao Paulo, Brazil