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Customer Service Advisor
Build strong customer relationships to ensure smooth order processing and satisfaction
Bradford, England, United Kingdom
Entry Level
2 weeks ago
Vero HR
A UK-based human resources consultancy offering tailored HR solutions, recruitment services, and employment law advice to businesses.
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Customer Service Advisor
About the opportunity:
We are working as the internal recruitment partner for our client, a well-established UK manufacturer with a strong industry reputation. They are looking to appoint a Customer Service Advisor to join their supportive team.
This is an excellent opportunity for someone with a customer service or sales background who enjoys speaking with people, building relationships, and keeping operations running smoothly. Longer term, there is clear progression into a field sales role, making this an ideal step for someone who is ambitious and looking to grow their career.
Responsibilities:
- Handle all incoming calls and emails, answering queries and resolving customer concerns.
- Provide accurate quotations and process customer orders.
- Liaise with sales, production, and transport teams to ensure smooth order management and timely deliveries.
- Reactivate warm leads (no cold calling or new business development).
- Manage administration associated with orders and customer accounts.
- Maintain a high level of accuracy and customer focus at all times.
About Vero HR
A UK-based human resources consultancy offering tailored HR solutions, recruitment services, and employment law advice to businesses.