Implementation Manager - Remote Eligible

Implementation Manager

Implementation Manager

United States

Customer Success / Remote

Verifiable is a credentialing and network monitoring platform built to help healthcare organizations optimize operations with error-free, fast verifications and to stay compliant with ease. We are an official Salesforce vendor, winning the 2024 Salesforce Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading healthcare organizations such as Humana Dental, Zelis, Talkspace, Headway, Empower Pharmacy, and many others.

About You:

3+ years of Implementation, Customer Onboarding, or Project Management experience in a technical SaaS environment (Salesforce-integrated product strongly preferred).

Demonstrated ability to manage multiple concurrent implementations with varying complexity and stakeholders.

Comfortable specifying technical needs to internal technical teams and translating complex topics for non-technical stakeholders.

Solid grasp of project management fundamentals: scoping, scheduling, risk management, and clear communication.

A self-starter who thrives in a fast-paced, evolving environment and can figure things out without a playbook.

Highly collaborative, organized, detail-oriented, and solutions-focused; able to problem-solve in real time.

Excellent written and verbal communication skills; confident running meetings and presenting to executives.

Demonstrated ability to work through ambiguity, escalate effectively, and resolve issues under pressure.

Interested in mentoring teammates and potentially stepping into leadership opportunities as the team scales (not required, but a plus)

Responsibilities

Own and lead new client implementations from sales hand-off through launch. Act as the primary project lead during implementation while partnering closely with the assigned Customer Success Manager to ensure a seamless handoff at go-live.

Consult and translate requirements. Partner directly with client stakeholders to understand their objectives and map them to Verifiable's Salesforce-integrated platform.

Project-manage the implementation. Build and maintain project plans, set clear milestones, drive internal/external coordination, and proactively manage risk and issues.

Oversee testing, validation, and UAT phases. Ensure delivered solutions align with client specifications.

Drive change management and stakeholder alignment. Guide client teams through adoption and smooth organizational change.

Communicate clearly and often. Run regular status calls, provide updates, and maintain strong executive and working-level relationships.

Coordinate configuration and data work. Collaborate closely with Implementation Engineers and Product to configure Verifiable and guide any custom work.

Plan onboarding and training. Organize customer enablement sessions and deliver virtual training to ensure smooth adoption.

Be the product expert. Act as the primary point of contact for customer questions during implementation and help drive best-practice usage of Verifiable.

We've grown to almost 150 employees in 5 years. Steady revenue growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding.

We value the many benefits of remote work, so we're fully distributed across the US and internationally.

Benefits include Health/Vision/Dental plans, unlimited PTO, new Apple equipment, and startup equity as part of your comp package.