IT Client Services Technician (romeoville Onsite)

IT Client Services Technician

At Hach, we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Imagine delivering exceptional customer support that keeps a mission-driven organization running smoothly. Growing your technical expertise across hardware, software, networks, and enterprise tools. Thriving in a collaborative environment where your problem-solving skills make an immediate impact.

We offer:

• Competitive pay and annual bonus opportunities
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• Paid holidays and robust PTO plan
• Training, certification support, and career development pathways
• A collaborative and service-oriented team culture

The IT Client Services Technician provides world-class technical support to Water Quality associates. This role is the first point of contact for troubleshooting issues with hardware, software, operating systems, networks, peripherals, and conference room systems.

The ideal candidate is customer-focused, resourceful, and able to prioritize effectively in a fast-moving environment. This is an onsite position in Romeoville, Illinois (Monday–Friday, 8:00 AM–4:30 PM).

In this role, a typical day will look like:

• Serving as the first line of support for employee IT issues across walk-ins, calls, chats, and tickets.
• Troubleshooting desktop/laptop hardware, peripherals, Windows 11 configurations, and enterprise applications.
• Supporting Microsoft 365 (Outlook, Teams, OneDrive, Office apps) and diagnosing issues across devices.
• Recording requests, troubleshooting steps, and resolutions in the ITSM system.
• Managing and maintaining company devices, software installations, and patch configurations.
• Performing Active Directory account support (password resets, group membership, device joins).
• Supporting wired/wireless network connectivity and escalating site-critical issues as needed.
• Documenting recurring issues and contributing to the IT knowledge base.

The essential requirements of the job include:

• High school diploma or equivalent required; Bachelor's degree or 3+ years of IT support experience preferred.
• Strong customer service skills, with a professional and positive approach to end-user support.
• Technical knowledge of Microsoft Windows operating systems (Windows 11/10/8/7).
• Experience troubleshooting Microsoft 365 and O365 apps (Teams, Outlook, OneDrive, Office Suite).
• Strong problem-solving skills and ability to work independently in a high-volume environment.
• Experience with Active Directory preferred.
• Experience supporting Mac OS a plus.
• CompTIA A+ certification or equivalent strongly preferred.

At Veralto, you'll be part of a global network of 17,000+ associates united by one purpose: Safeguarding the World's Most Vital Resources™. Your work in IT will empower every Water Quality employee to perform at their best — ultimately driving our mission forward.

US ONLY: The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $30.00 - $34.00 USD per hour. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.