Customer Success Architect - Remote Eligible

Customer Success Architect

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Thriving in a supportive team environment that inspires you to strive for excellence.

Headquartered in Broomfield, Colorado, TraceGains, a Veralto company, connects people and information so teams can work smarter. As a global technology company, we provide networked innovation, quality, and compliance solutions to consumer brands that want to reduce supply chain risk, speed up business processes, and take control of data.

At TraceGains, we believe "we're in this together," and our goal is to provide the most innovative solutions in the industry. We are in the game to change the industry, and with the help of our ever-growing TraceGains Network, we have created the CPG industry's first networked ingredients marketplace. We also know that innovation and ingenuity start with prioritizing a diverse workforce and a deeply inclusive workplace. We encourage people from all backgrounds to apply to our positions.

Reporting to the Senior Director of Professional Services Delivery, the Customer Success Architect is responsible ensuring TraceGains customers are successfully onboarded and implemented. This role entails consulting with the customer to determine how the TraceGains solutions can meet their needs, leveraging product knowledge and an in-depth understanding of each customer's business environment (organization, people, goals, and assets). Internally, the Customer Success Architect works with TraceGains R&D, Sales, Support, Marketing and Customer Success (CS) on behalf of the customer. This role will be remote located in the eastern time zone of states - Florida, Georgia, Indiana, Maryland, Michigan, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, and South Carolina.

In this role, a typical day will look like:

• Onboard customers and drive the initial implementation, standards and integrations while effectively managing customer expectations
• Create and implement TraceGains products, standards, best practices, and services. Ensuring they meet the requirements of scalability, performance, and maintainability
• Drive adoption of the TraceGains products within the customer base
• Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including R&D, Sales, Marketing and Product
• Develop methods of implementation strategy that allow for continuous improvement in customer satisfaction and retention rates
• Build strong customer relationships from the user level to the executive sponsor
• Other duties as assigned

The essential requirements of the job include:

• Demonstrated ability to communicate fluently in Spanish and English, both orally and in writing, in professional settings.
• B.S. or B.A degree
• 3 to 5 years' experience in a client facing role
• Previous experience consulting, and/or customer service/support skills
• Translate and interpret complex information accurately between Spanish and English for internal and external stakeholders.
• Prior experience as a Customer Success Manager/Customer Success Architect and/or onboarding/implementing customers in a SaaS company is a huge plus
• Experience in the Food and Beverage industry and/or Supply Chain experience is a plus
• Ability to be a positive team player, willing to grow and change
• 10% travel required to customer sites, industry events, department meetings, all company events, in-person seminars/networking events, etc. This may include overnight stays.

TraceGains is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 16,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way.

The compensation range for this role is $80,000 - $115,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.