Customer Service Representative II

Customer Service Representative II

Imagine yourself doing meaningful work that makes an everyday impact on the world around you. Growing your expertise and expanding your skillset with every project. Owning your ambition and fueling your career growth.

It's possible with a role at McCrometer. McCrometer is a global leader in flow instrumentation. As we design, develop, and manufacture world-class flow measurement equipment, our impact is far-reaching: Our products are used in the oil and gas industry, agriculture and irrigation, water and wastewater systems management, and industrial processes.

Behind the innovations McCrometer works on every day is an amazing team with deep expertise in flow physics and real-world operating dynamics who put McCrometer at the forefront of flow technologies. Joining us means the opportunity to work hands-on in the field, and to apply your passion and extensive knowledge to helping customers around the world.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

McCrometer is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.

About the role:

The Customer Service Representative II is responsible for supporting the Water product lines; performs customer service duties in accordance with department and company objectives. Answers phone calls, processes orders, prepares correspondence and fulfills customer needs to ensure satisfaction. Acts as liaison between customers and the company to facilitate sales and the resolution of account or service problems. Provides customers with information about products and services.

This position is part of the Customer Service Department located in Hemet Ca. and will be onsite.

In this role, you will:

• Performs various customer service and order processing duties; Monitor incoming purchase orders for review and entry into ERP, including PO's from Customer Service and Tech Support, Service Dept. or customer direct. Prepares and routes paperwork to production.
• Able to recognize the different product lines on a PO or email inquiry to prevent order errors.
• Performs sales order entry into company ERP system, including utilizing the product record program to issue serial numbers.
• Generates and prepares work orders for distribution to production.
• Provides internal post order support on questions from the factory.
• Ensures continuous and timely movement of work orders to production areas.
• Ensures SOP's are up to date and changed as needed.

Are you qualified?

• High School graduate or equivalent.
• Min 4 years of clerical/admin/Customer Service experience required.
• Oracle experience preferred but not required.