Manager, Client Success

Manager, Client Success

The Manager, Client Success is a liaison between Ventra Health and clients in terms of communication and information exchange; manage all aspects of the clients' account to maximize collections, provide contracted management services, where applicable, and minimize problems. Works directly with a variety of stakeholders, including patients, doctors, owners, practice managers, administrators, and more to resolve escalated issues.

Conducts face-to-face meetings with clients to review performance and ensure satisfaction (in accordance with cadence and client success standards)

Serves as the clients' primary point of contact, collaborating with the internal team on issues for resolution, as needed, for timely follow-up communication with clients

Facilitates external and internal meetings as required, including compiling, and taking minutes maintains other Client Success required documentation (Project Action Item Log, etc.)

Reviews data at required frequency as defined by Client Success standards to monitor and escalate all steps in the operational workflow process are completed timely for clients as needed

Prepares and/or reviews reports and ad-hocs for internal and external purposes

Analyzes and monitors Client Success Metrics and presents client specific reports and utilizes the client issue escalation matrix internally as appropriate to resolve all client concerns

Makes recommendations following appropriate channels for process improvement based on data review

When Practice Administration services are utilized, collaborates with business management team (finance, HR, credentialing, and compliance)

Monitors and/or manages client payor contract negotiations and/or renewals, in conjunction with Managed Care Team and/or assigned payor contracting resource, where applicable, in accordance with clients' billing/management services agreement

Manages and/or monitors clients' quality program and compliance training, as required by clients' contract and in conjunction with Subject Matter Experts within the organization.

Assists with new client implementation

Responsible for the oversight, mentorship, and growth of assigned Client Success colleagues, where applicable

Compliance and adherence to applicable healthcare and security regulations and responsible for staff's compliance and adherence

Performs special projects and other duties as assigned

High School Diploma or GED

Bachelor's Degree in business, healthcare management, or related field preferred

At least three to five years (3-5) in healthcare, revenue cycle management, or related field

Basic familiarity with medical billing and terminology

Ability to read, understand, and apply state/federal laws, regulations, and policies

Ability to communicate with diverse personalities in a tactful, mature, and professional manner

Ability to remain flexible and work within a collaborative and fast paced environment

Ability to deliver high quality service excellence with high attention to detail

Understand and comply with company policies and procedures

Proven strong leadership/management skills to manage, motivate, and set expectations with team members

Strong presentation development and delivery skills

Strong knowledge in RCM, accounting, and/or finance

Strong customer service and customer facing skills

Strong judgment skills and problem-solving skills

Strong oral, written, and interpersonal communication skills

Strong time management, organizational, and decision-making skills

Strong knowledge of Outlook and RCM software or equivalent workflow management software

Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons.

This position is also eligible for a discretionary incentive bonus in accordance with company policies.

Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions.

Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes.

Ventra Health does not solicit payment from our applicants and candidates for consideration or placement.

Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at Careers@VentraHealth.com to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on https://ventrahealth.com/careers/.

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