Technical Customer Service Professional

VELUX Group Opportunity

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof to transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.

Your Challenges

As a Technical Customer Service Professional, you will join our ambitious and dedicated Sales Operations Team. Together with your colleagues you will be responsible for devising and developing offers which will lead to sustainable daylight and ventilation solutions for our customers. In this role, you will report to the Sales Operations Manager for Belgium, and you will be based at our office in Wavre.

Your primary tasks include:

• Advising (potential) customers about our product range and ensure that these customers are provided the right product solution and associated technical information
• Reading and analyzing specifications and technical architectural plans
• Recommending appropriate solutions to installers through your technical product knowledge
• Devising and developing offers

Your Qualifications

You work effectively both on your own and with colleagues to achieve company targets and goals. You see opportunities and solutions where others may see problems. You are change-oriented and see the benefit in doing things differently to achieve goals.

In addition, we expect that you:

• Have a technical bachelor's degree and at least two years of experience in a Back Office role
• Are customer- and result-oriented - you build and maintain long-term partnerships
• You are accurate and you work in a structured manner
• Have the ability to work with predefined objectives and measures ensuring accountability and meeting goals
• Are familiar with Microsoft Office and have experience with CRM systems
• Are bilingual French and Dutch and you master the English language.

Your Opportunities

As VELUX Commercial is growing and going places, so will you. We invite you to grow in our strong learning culture, where our ambitions will become your challenges. We strongly believe in empowering our people and we support this with a wide scope of action and continuous employee development.

At VELUX Commercial, you can have a challenging and exciting job while making use of flexible work arrangements. We work as a team with a flat hierarchy to achieve our ambitious goals. Mutual respect, social responsibility and customer centricity are just some of our essential values.

As Technical Customer Service Professional, you are offered a competitive salary, a performance-related bonus, a company pension scheme and a generous annual leave entitlement. You will also get a company laptop and mobile phone.

Application and Contact

If you would like to know more about this opportunity, please feel free to contact Harriët Slabbekoorn, Sales Operations Manager, on harriet.slabbekoorn@VELUX.com.

Please apply via the website link and include your CV and a cover letter detailing your experience and suitability for the role. First interviews will be conducted via Microsoft Teams. For those successful at the first stage, a meeting at the Wavre office will follow - details to be supplied.

VELUX Commercial is committed to promoting an environment of respect and understanding, encouraging diversity, and eliminating discrimination by providing equality of opportunity for all. We are also committed to creating and maintaining an inclusive and accessible workplace for all - if you are invited to participate in the interview process and require any adjustments, please let us know.