Senior Customer Service Consultant

Customer Service Specialist

In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.

The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.

About the Role

As a member of our team of customer service specialists, you will take care of the business and individual Latvian customers, working with agreed procedures and tools. You will be able to get involved in ongoing projects but also be their initiator. We offer you extensive access to knowledge and are happy to support you in your individual development.

Your Responsibilities

• Professional service for business and individual Latvian customers
• Execution of the order process and preparation of commercial offers
• Handling customer inquiries, advising on the products offered and logistical issues
• Registration and handling of customer complaint processes
• Actively proposing and implementing new solutions to build business relationships with customers
• Participation in the implementation of projects improving processes within the department
• Conducting consulting talks with customers on selection, installation, operation or repair and maintenance and building brand awareness
• Operational support for logistics activities
• Operational support in processes related to the Master Product Date
• Preparation of sales analyses, reports, presentations
• Working with SAP and CRM (ASELite)
• Close cooperation with Sales and Technician

Our Requirements

• Min 3 years' experience in the customer service area
• Attitude to understanding the client's needs, the ability to actively listen
• Very good communication skills
• Ability to work on several tasks at the same time
• Independence, regularity, and good organization of work
• Knowledge of MS Office (Excel, PowerPoint)
• Knowledge of the SAP system is welcome
• Very good knowledge of English (min B2) and Russian
• Knowledge of Latvian is welcome
• Knowledge of the CRM program is welcome

What We Offer

• Attractive well-being package (office massages, self-awareness trainings)
• Flexible working hours and hybrid model for home office (3 days per week to work from home)
• Bonus system
• Multikafeteria/Multisport/Subsidy to summer holiday
• Lunch card
• Christmas gift card
• Two additional days off per year for CSR activities
• Co-financing to ACCA
• Modern office full of light and fresh air with parking spaces available to all employees and the highest quality office equipment
• Internal and external development program addressed to all employees
• Employee Pension Scheme financed entirely by the employer
• Private medical care with telemedicine and rehabilitation, full stomatology as option
• Employee Foundation support
• Constructive cooperation based on trust and respect for the employee
• Stable employment in the company operating for 35 years in Poland

Equal Opportunity Employer

VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.