IT Support Technician

IT Support Technician

If you find incident management exciting and you thrive working in a team, don't hesitate to join our dynamic team. In a nutshell, you will be part of a small operational and IT (tech transversal) support team. You will participate in several duties including managing the incident of Veepee, monitoring the availability of our websites and some vital and essential services as well as providing first-level support for all level tech transversal and IT service desk management.

Responsibilities:

Being the first point of contact for Incident Management.

Be the entry point for stand-by duties after working hours and during weekends on a rotative system (On-call shift).

Create Automation which will benefit our Incident Management team.

Provide first-line application support to the tech transversal team.

Assist in the maintenance of IT documentation, and knowledge-based articles.

Suggest, discuss, elaborate, apply and support plans to face the challenges of an ever-growing company’s IT needs.

Requirements / Nice to Have:

Proven working experience with incident and IT service desk management

Good troubleshooting methodology and following best practices

IT bachelor graduate (or equivalent by experience)

Familiar with at least one current programming language (ideally C#) and have a good knowledge of SQL

Advanced level of spoken and written English

Another European language such as French will be an advantage

Able to work in early and late shifts between 6:30am - 20:00pm.

Familiar with workflow automation (ideally n8n or zapier)

Skills & Qualities:

Precise, keeping an excellent eye for detail

Team player with a "can-do", and "hands-on" attitude"

Service-oriented whilst being customer-focused

Flexible, autonomous, and resourcefulGood communicator

Can deal with pressure and high volumes of work

Benefits:

Variable bonus

Dynamic and creative environment within international teams

The variety of self-education courses on our e-learning platform

The participation in meetups and conferences locally and internationally

Flexible retribution package (including Medical Insurance)

Recruitment Process:

1⃣ 30-minute HR Screen with a Veepeeᵀᵉᶜʰ Recruiter

2⃣ Technical exchange

3⃣ Team Interview

We are convinced that it is up to you to define the way you work, to develop yourself, and to progress. At Veepee we guarantee that you can just be yourself! For the service of diversity and inclusion, Veepee is committed to reviewing all applications received on an equal basis.