Veterinary Customer Service Representative

Veterinary Customer Service Representative

VCA Animal Specialty Group (ASG) is an emergency and specialty referral hospital. We focus on specialty services, emergencies, and hospitalization of stable and critically ill patients. We are adjacent to Griffith Park and the Los Angeles Zoo. We are looking for a candidate that has at least one year of veterinary customer service experience as a CSR or DA. Pay range: $21.5-$27 Shifts: 10 hours/4 days per week Schedule: Early Swing Requirements for the position: Minimum of 1 year of veterinary experience required. Ability to communicate with clients, doctors and staff professionally, respectfully and compassionately. Ability to prioritize and multitask. Ability to answer a high volume of calls, emails, and text message. Ability to work quickly and efficiently in a fast-paced environment with minimal instruction. Ability to remain professional and respectful under high pressure situations. Duties & Responsibilities: Communicate with clients (greet, check-in, and check-out clients, answer phones, present estimates, etc.) Collect presenting concerns from clients and visually triage patients specifically for critical patients Schedule and confirm appointments for all specialty departments and emergency Process payment transactions, including Care Credit, Scratch Pay Send out and obtain records from referring Primary Care Veterinarians Send and receive phone calls, texts and emails Maintain hospital cleanliness, including the lobby, exam rooms, restrooms, pharmacy, breakroom, etc. Manage digital medical records, reports and correspondence Ensure clients are having an overall excellent experience Why You Should Consider VCA Animal Specialty Group Competitive compensation ranges from $21.5-$27 per hour Complete benefits package, including: medical/dental/vision insurance (after 30 days of employment) Accrued vacation and sick time Paid holidays* 401k (with company matching) Generous employee pet care discounts Much more! If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.