Veterinary Customer Service Representative

VCA Animal Specialty Group (ASG)

VCA Animal Specialty Group (ASG) is an emergency and specialty referral hospital. We focus on specialty services, emergencies, and hospitalization of stable and critically ill patients. We are adjacent to Griffith Park and the Los Angeles Zoo.

Job Title

Veterinary Customer Service Representative

Pay Range

$21.5-$27

Shifts

10 hours/4 days per week

Schedule

Early Swing

Requirements for the Position

• Minimum of 1 year of veterinary experience required.
• Ability to communicate with clients, doctors and staff professionally, respectfully and compassionately.
• Ability to prioritize and multitask.
• Ability to answer a high volume of calls, emails, and text message.
• Ability to work quickly and efficiently in a fast-paced environment with minimal instruction.
• Ability to remain professional and respectful under high pressure situations.

Duties & Responsibilities

• Communicate with clients (greet, check-in, and check-out clients, answer phones, present estimates, etc.)
• Collect presenting concerns from clients and visually triage patients specifically for critical patients
• Schedule and confirm appointments for all specialty departments and emergency
• Process payment transactions, including Care Credit, Scratch Pay
• Send out and obtain records from referring Primary Care Veterinarians
• Send and receive phone calls, texts and emails
• Maintain hospital cleanliness, including the lobby, exam rooms, restrooms, pharmacy, breakroom, etc.
• Manage digital medical records, reports and correspondence
• Ensure clients are having an overall excellent experience

Why You Should Consider VCA Animal Specialty Group

• Competitive compensation ranges from $21.5-$27 per hour
• Complete benefits package, including: medical/dental/vision insurance (after 30 days of employment)
• Accrued vacation and sick time
• Paid holidays*
• 401k (with company matching)
• Generous employee pet care discounts
• Much more!