PT Client Service Representative

Client Service Representative

VCA Meadow Hills Animal Hospital is seeking a part-time Client Service Representative. Hometown Care at VCA Meadow Hills Animal Hospital:

Our AAHA Accredited hospital opened with the vision of providing compassionate, high quality veterinary care. We have worked hard to make VCA Meadow Hills Animal Hospital a great place to work for our team members and to give back to the community. Our purpose:

• To create an exceptional experience for our patients and clients
• To work as a team, with shared dedication and passion
• To enhance the health of each pet, resulting in a stronger relationship between the human ~ animal ~ veterinarian.

Position Title: Client Service Representative

Reports To: CSR Supervisor and Hospital Manager

Department: Front Office Staff

Employee Status: Non-Exempt

Hours – Must be able to work rotating evenings and Saturdays

Job Summary: Meet and greet clients and their pets. Coordinate and represent all facets of client services. To serve as a goodwill ambassador for the hospital.

Knowledge, Skills and Abilities:

• Excellent client service skills.
• Excellent phone skills.
• Computer skills preferred.
• Must be friendly, outgoing, "people-oriented."
• Excellent communication skills.
• Ability to work in a team oriented environment.
• Well groomed, organized and detail oriented.
• Ability to take direction.
• Ability to handle money accurately and honestly.
• Must possess sound decision making skills and multi-task while working in an environment of stress.

Education and Experience:

• High School Diploma.
• Must have experience working with the public, i.e. restaurant, retail or service business.
• Experience in a veterinary hospital or other doctor’s office is a plus.

Authority:

• Scheduling appointments.
• Effective determination and scheduling of emergencies.
• Authority to delay disputed charges until further reviewed by supervisor.
• Authority to resolve client service issues within established guidelines.

Physical Requirements:

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
• Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
• Fine motor skills adequate for utilizing office equipment such as computers, telephones, copiers, fax machines, etc.

Duties:

• Client Service
• Answer Telephones and Make Appointments
• Maintain Charts and Computer Records
• Pharmacy and Retail Sales
• Marketing Implementation
• Maintenance/Housekeeping
• Financial Responsibilities

Hourly Wage Begins at $17.25 to $17.75 plus Part Time Benefits

Benefits: At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. In addition, we support a work environment where you can focus on your career, happiness, and the patients you serve. Below are some of the many benefits of joining our team!

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Tuition support and sponsorships
• Free mental health sessions and wellness subscriptions (Head Space and Lyra Health)
• Referral bonuses
• Competitive wage
• Generous pet care discounts
• Uniforms
• Paid parental leave
• Sick Time
• 401(k) (company match)

Address: 8802 W. Gage Blvd. - Kennewick, WA 9936

Apply today!