Customer Service Representative

Client Service Representative

VCA Animal Care Center is seeking an experienced Client Service Representative to join our team.

We're looking for a personable yet highly professional oriented person to join us in delivering excellent client service at our busy 24 hour facility.

Compensation: $20-$23/hour, DOE, including a weekend shift differential

Responsibilities will include:

• Warmly greeting clients in person or over the phone.
• Handling telephone calls, texts, emails, WOOFware and Teams messages.
• Managing patient check-ins, appointment scheduling, and confirmations.
• Explaining treatment plan fees and invoicing to clients.
• Providing information about our products and services, including educating clients on medical vs. non-medical pet care.
• Offering alternate payment methods to clients.
• Managing patient records for appointments.
• Overseeing electronic medical records, reports, and correspondences.
• Ensuring appointments, medical records, and electronic payments are well-organized.
• Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
• Making quality decisions to choose the most appropriate course of action.
• Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.
• Participating in webinars and other continuing education opportunities to expand your knowledge and skills

Benefits:

• Mental Health: Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
• Full Healthcare: Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
• Paid Time Off: Paid vacation, sick, parental, and bereavement leave.
• Financial Support: 100% employer-paid short-term and long-
• Protection: Access to the Better Together Fund for crisis support in qualifying situations.
• Perks: Rabies prophylaxis vaccine and titer testing.
• Education: Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses.
• Latest Tech & Innovation: Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
• Sponsorships: Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
• Discounts: Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
• Freebies: Free NAVTA membership and a free subscription to Plumb's.
• Programs: Leadership development and mentorship programs.
• Retirement: 401(k) retirement savings plan with increasing employer contribution.
• Full Coverage: 100% employer-paid professional liability coverage and life insurance coverage equal to one year's salary.
• Pet Care Perks: Generous pet care discounts and VIP programs.
• Advisory Services: Student loan advisory services, tools, and resources.
• Legal Resources: Access to legal resources for common legal services.
• Transfer Opportunities: Nationwide hospital transfer opportunities.

If you're passionate about veterinary medicine and want to be part of a supportive, growth-oriented team, we'd love to hear from you. Apply today!