Customer Service Representative

Client Service Representative

VCA All Animal Hospital is hiring a Client Service Representative to join our team!

At VCA All Animal Hospital we are a small animal general practice, with 4 DVM's, and are AAHA accreditation. We offer boarding and bath services. This position ranges from $15 - $18 / hour.

Why VCA

At VCA, we are committed to equity, inclusion, and diversity and strive to be a place where a talented mix of people want to come, stay, and do their best work. We support a work environment where you can focus on your career, happiness, and the clients and patients you serve.

• Access to the people and resources of a large veterinary community
• Opportunities for growth and advancement
• Opportunities to give back through strong community partnerships and VCA Charities
• Medical, dental & vision insurance
• Employer-paid short-term and long-term disability insurance and life insurance
• Paid parental leave
• Paid vacation, paid sick time, holiday pay
• 401(k) with match
• Tuition support and scholarships for programs like veterinary technology and more
• Free wellness and self-care resources
• Generous hospital discounts and product discounts

What You'll Do

As the face of VCA, the Veterinary Receptionist sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Duties include but are not limited to:

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Hospital maintenance and ensuring that facility is neat and clean at all times—both inside and outside
• Managing medical records, charts, reports and correspondence

Interested in this opportunity? Apply!

We look forward to hearing from you. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.