Customer Service Representative

Veterinary Receptionist Opportunity

CA Garden State Animal Hospital is seeking an experienced client service representative to join our team full time! We have been serving pets in Southern New Jersey and the Philadelphia area since 1965. We take our mission statement – "your pet's health is our top priority and excellent service is our goal" – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional service extraordinaire to join us in delivering our mission to our clients and their pets.

Location: 628 Haddonfield Rd, Cherry Hill Township, NJ 08002

Compensation: The pay range for this position is $17-$20/hr

Among the reasons to consider joining VCA Garden State:

We create and support an inclusive work environment where you can focus on your career, your happiness, and the patients you serve. Below are some of the many benefits of joining the VCA team!

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong shelter partnerships and VCA Charities

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, dental & vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and long term disability insurance
• Paid parental leave

Why we need you: As the face of VCA Garden State, the client service representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The client service representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon. If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.