Client Service Representative

Client Service Representative

We want YOU! Come join our fun, experienced, patient, kind, compassionate team. VCA Brentwood Animal Hospital is seeking a Client Service Representative to help care for our clients and patients. Come grow your interpersonal skills alongside our highly experienced pet professionals.

Essential Functions:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Qualifications:

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Compensation: is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18.00 to $20.00 per hour.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.