Client Service Representative

Client Service Representative

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Compensation: $17.00–$20.00 / hr dependent on education, experience, credentials, location, nature of practice, schedule and additional responsibilities.

• Access to the people and financial resources of a large veterinary community
• Leadership opportunities
• Career development programs
• Opportunities to give back through strong Shelter partnerships and VCA Charities
• Continuing education allowance
• Tuition support and sponsorships
• Veterinary Technician license reimbursement
• Free mental health and wellness subscriptions (Head Space)
• Referral bonuses
• Competitive wage
• Medical, dental & vision insurance
• Generous petcare discounts
• Life, long and short term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k)

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Qualifications:

• Experience in the animal care field
• Excellent customer service, organizational and problem solving skills
• Excellent communication skills both written and oral
• Excellent attendance, punctuality and work record
• Confidence working both independently and in a team situation.

Ready to grow with a collaborative and supportive team? Apply now! We look forward to getting to know you!