Client Service Representative

Client Service Representative

Join VCA Cedar Animal Hospital as a Client Service Representative and become part of a passionate team! VCA Cedar Animal Hospital is honored to be a 30+ year established small animal practice with a loyal customer base. We are proud to be AAHA accredited and to have a collaborative and well-trained team. Located in the heart of South Minneapolis we are a stones throw from numerous parks, restaurants, and lakes and are part of a thriving and continually growing community. Our busy practice is growing and we are looking for an experienced Client Service Representative to join our team!

Supportive Team & Leadership: Work alongside skilled and experienced support staff who foster mentorship, collaboration, and professional growth. Quality Medicine: Equipped with ultrasound, electrocautery, digital radiology, advanced dentistry, and EMR to support high-quality patient care. Fear Free & Low-Stress Approach: We prioritize patient comfort and positive client experiences through compassionate, stress-reducing techniques. Work-Life Balance: We believe in maintaining a healthy balance, ensuring our team members feel supported both inside and outside the hospital. 30+ Years of Excellence: As a well-established AAHA-accredited small animal practice, we have a loyal client base and a reputation for high-quality medicine. Compensation & Schedule: Pay Range: $18 - $22 per hour (negotiable based on experience, skills, and credentials). Schedule: Full-time or part time opportunities. Hospital is open weekdays 8am to 6pm with shifts starting as early as 7:30am. Occasional Saturdays 8:00 am to 1:00pm required.

Key Responsibilities: As the face of VCA Cedar Animal Hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: • Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. • Scheduling and confirming appointments. • Placing outbound calls for follow-ups and reaching out to prospective clients. • Presenting and explaining fees, including processing payments. • Recommending, selecting, and obtaining products and services, including prescriptions. • Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control). • Managing medical records, charts, reports and correspondence. • Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Below are some of the many benefits of joining the VCA team! Access to the people and financial resources of a large veterinary community Leadership opportunities Career development programs Opportunities to give back through strong Shelter partnerships and VCA Charities Free mental health sessions and wellness subscriptions (Head Space and Lyra Health) Referral bonuses Competitive wage Medical, dental & vision insurance Generous pet care discounts Life, long and short-term disability insurance Paid parental leave Paid vacation, sick time, and holiday pay 401(k) (company match