Client Service Representative (CSR) Lead

Lead Client Service Representative (CSR)

VCA Community Companion Animal Hospital

Pay: $24–$28/hour

About Us: VCA Community Companion provides compassionate, high-quality veterinary care, with a strong focus on exceptional client service and teamwork.

Position Summary: The Lead CSR coordinates and oversees front office operations and team members to ensure an efficient workflow and a welcoming, professional experience for clients and patients.

Key Responsibilities:

• Lead, coach, and schedule front office team; provide feedback, training, and performance evaluations
• Oversee daily front desk operations, including phones, scheduling, check-in/out, records, and financial transactions
• Ensure excellent client service by greeting clients, addressing concerns, and maintaining clear communication on wait times and care
• Act as liaison between clients, medical staff, and leadership
• Support hiring, onboarding, and training of new team members
• Maintain inventory, supplies, and front office organization
• Assist with staff meetings, workflow improvements, and protocol implementation
• Educate clients on basic pet care and services; provide and explain estimates

Qualifications:

• 1–3+ years of customer service experience (veterinary/medical preferred)
• Leadership or supervisory experience preferred
• Strong communication, multitasking, and problem-solving skills Organized, detail-oriented, and able to multitask in a fast-paced environment
• Basic computer proficiency and ability to handle financial transactions accurately

Working Conditions & Requirements:

• Full-time, including weekends
• Ability to stand for extended periods, lift up to 40 lbs, and work in a high-energy setting
• Frequent interaction with clients and pets; must be comfortable handling animals

Benefits:

• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and holidays
• Professional development opportunities
• Generous employee pet care discounts

Duties and responsibilities may change based on hospital needs.