Client Service Representative
VCA Animal Hospitals
Join Our Fantastic Team as a Client Service Representative at VCA Yucca Valley Animal Hospital
Be part of our mission to provide high-quality patient care and exceptional client service. Become an integral part of our compassionate and dedicated team!
Essential Functions:
- Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Creating and presenting treatment plans based on the doctor's recommendations
- Answering questions regarding services and cost
- Managing medical records, charts, reports and correspondence
Qualifications:
- At least one year of proven past experience helping clients in an animal or human hospital setting
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others' reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including nights, weekends and holidays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
Compensation is negotiable based on education, experience and other relevant credentials. The pay range for this position is $17 to $19 per hour.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.