Technical Account Manager, Japan

Technical Account Manager

Where data does more. Join the Snowflake team. Snowflake's Account 360 team is expanding! We are looking for a Technical Account Manager to join our team. This role combines technical and commercial responsibilities. On the technical side, you will become the post-sales technical lead for your assigned customer's workloads running on Snowflake. You will also engage support and other cross-functional team members to expedite the resolution of customer issues, be proactive in educating customers post-production, and provide them with technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customer's use cases by engaging with stakeholders and developing actionable plans. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization. You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions. As a Technical Account Manager, you will:

1. Collaborate regularly with Sales Engineers and Solution Architects to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
2. Develop a deep understanding of your assigned customer's environment, use cases, and challenges and provide expert technical advice post-production
3. Develop, manage, and implement a strategy for efficient workload consumption
4. Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
5. Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
6. Monitor incoming cases for assigned customers and interpret issues and potential business impact to provide contextual technical guidance to the support engineers to expedite issue resolution
7. Utilize resources from Performance Engineering, Professional Services, Incident Management, and Support Engineering, while also engaging other specialized technical experts for tasks beyond your expertise
8. Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships

Our ideal Technical Account Manager will have:

• B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
• Hands-on experience with Python, SQL, or Scala
• 5+ years of experience managing enterprise customer relationships as a Technical Lead or Technical Account Manager or equivalent role
• 3+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
• Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
• Experience in one of the following industries: Retail/CG, Financial Services, Healthcare, Media and Advertising
• Hands-on experience in database management, data engineering, and data science
• Exposure to the partner ecosystem as it pertains to Snowflake solutions
• Skilled in resolving complex escalations with senior customer executives
• Excellent verbal, written, communication, and receptive listening skills
• High levels of emotional intelligence (EQ), empathy, proactivity, and the...

For full info follow application link. Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.