Medical Equipment Customer Service Representative

Customer Service Representative - Home Healthcare

Join a leader in home healthcare. At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Overview and Responsibilities

Customer Service Representative

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day. You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services.

What You'll Do-Essential Job Functions:

• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Coordinate documentation and service setup for respiratory products and medical equipment.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Assist with office operations including supply monitoring, deposits, and batch reporting.

What You Bring:

• High school diploma or GED (required).
• Experience in home healthcare, medical billing, or patient intake (preferred).
• Familiarity with insurance verification and reimbursement practices.
• Strong communication and multitasking skills.
• Ability to work independently and as part of a collaborative team.
• Knowledge of medical terminology and durable medical equipment is a plus.

Why Join Rotech?

• Be part of a mission-driven team improving lives through home-based care.
• Work in a supportive environment with opportunities for growth and advancement.
• Competitive compensation, benefits, and employee recognition programs.

Ready to help patients get the care they need at home? Apply today and join a team that puts people first.

Qualifications: Employment Requirements

To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon meeting applicable health and safety requirements, including but not limited to, background checks, drug screening, and physical examinations.

Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment, and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state, and local laws governing nondiscrimination in employment in each locality where Rotech has employees.