Manager, Customer Success – Corporate Services

Manager, Customer Success

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right. The Manager, Customer Success role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

As a Manager, Customer Success, you will oversee the day-to-day operations of a team dedicated to ensuring a seamless post-sales journey for our valued customers. By fostering robust customer relationships and promoting optimal product usage, you will play a crucial role in enhancing customer satisfaction and driving customer loyalty from day one.

Key tasks include: supervising the daily activities of a team of entry-level professionals, facilitating a smooth customer onboarding process, monitoring customer performance, providing ongoing assistance and support to customers post-sale, resolving customer issues and escalating complex problems as necessary, conducting regular check-ins with customers to assess satisfaction and areas for improvement, collaborating with sales and support teams to implement customer initiatives, tracking and reporting on customer health metrics, assisting in training customers on product usage to maximize satisfaction, and ensuring implementation schedules, targets, and budgets are met per agreements.

You're a great fit if you have: 7+ years corporate services/registered agent experience, 2+ years' people management experience, industry knowledge in all 50 states, including but not limited to online Secretary of State (SOS) research, incorporation/formation of business entities, qualifications/registrations, reinstatements, dissolutions, withdrawals, and mergers/conversion filings, education: Bachelor's degree, customer relationship management skills, ability to manage and nurture customer relationships effectively, ability to train with our specific industry content knowledge, develop team members skills, coach team members to positive outcomes, experience with performance improvement plans and interviewing, clear and professional verbal and written communication skills, capacity to identify issues and provide practical solutions promptly, basic knowledge of managing timelines, tasks, and resources, ability to use tools for tracking customer metrics, comprehensive understanding of our products/services, ability to work effectively with various internal teams, and flexibility to adjust to shifting priorities and new processes.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html.

Diversity matters at Wolters Kluwer. We strive for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America's Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America's Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.