Law School IT Help Desk Supervisor (part - time 28 Hrs/wk)

It Services Help Desk Supervisor

Founded in 1973, the J. Reuben Clark Law School at Brigham Young University (BYU Law) has grown into one of the nation's leading law schools. Boasting an expert faculty and strong student body, the Law School provides an exceptional "education grounded in legal theory, enhanced by experiential learning, and enlightened by the laws of God." (BYU Law Educational Objectives). Dedicated to educating the whole person, BYU Law seeks to "develop people of integrity who combine faith and intellect in lifelong service to God and neighbor." (BYU Law Mission Statement).

At BYU Law, we prepare students for meaningful careers and contributions to our society. We afford students opportunities to develop leadership, transactional, and litigation skills. We equip students with cross-cultural competence, preparing them to engage and communicate effectively. We inspire students to acquire and maintain the highest levels of professionalism, civility, and ethics. And we embrace a whole-building approach, engaging every member of the BYU Law community in developing the professional competencies, character, and diversity of our student's gifts.

The IT Services Help Desk Supervisor manages student employees, oversees daily IT support operations, and collaborates with IT leadership on strategic projects. This role combines technical expertise, team supervision, and customer service to enhance the Law School's IT experience.

Key Responsibilities

Help Desk Management:

• Recruit, train, and supervise student IT support staff.
• Direct daily help desk operations in collaboration with the IT Services Chief Architect.
• Monitor and report on service quality, satisfaction, and performance metrics.
• Serve on IT project teams and assist with special projects as assigned.

Web Services:

• Supervise students in maintaining and updating Law School webpages.
• Train students in content creation and design.
• Design and maintain webpages for style, usability, and accessibility.
• Develop scripts and tools to track webpage usage, analytics, and IT service metrics.

Departmental Support:

• Contribute to IT planning, reporting, and documentation.
• Lead departmental documentation and record-keeping efforts.
• Support IT project management, budgeting, and license tracking.
• Participate in strategic and tactical planning initiatives.

What Qualifies You For This Role?

Required:

• Strong supervisory and leadership skills.
• Excellent communication, troubleshooting, and customer service abilities.
• Technical proficiency with hardware, software, and IT support processes.
• Experience with web design and graphic design (layouts, content, and accessibility).
• Proficiency in at least one Adobe Creative Suite application (Acrobat, InDesign, Illustrator, Photoshop).
• Ability to quickly learn new technologies, systems, and software.
• Strong initiative, attention to detail, and sound decision-making skills.
• Some experience with editing practices.

Preferred:

• Familiarity with ITSM best practices.
• Experience with databases and reporting tools.
• Knowledge of CMS platforms (e.g., WordPress).
• Experience with web analytics tools (Google Analytics, Adobe Analytics).

Job Type: Part-time Benefitted, 28 hours per week

Pay Level: 48

Typical Starting Pay: $20.00 - $25.75 an hour Actual compensation based on education and experience

Desired Start Date: As soon as possible

Job Close Date: Open until filled

Required Documents: Please attach a resume and cover letter. Members of the Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend.

Brigham Young University is an equal opportunity employer, including disability and protected veteran status.