IT Support Specialist

IT Support Specialist

The role of the IT Support Specialist is to focus on resolving technical issues for bank employees and bank customers. The IT Support Specialist is the first line of support and will work to resolve computer software and hardware problems for our employees. You will collaborate within the IT department to determine the source of specific issues and make recommendations for solutions. Responsible for excellent customer service and communication with both internal and external customers. This position is part-time at 20 hours per week. The schedule is Monday-Friday 5:30pm-9:30pm.

At State Bank of Southern Utah, our core values define who we aspire to be each and every day. These values hold us accountable to each other and help us be the best version of ourselves. We look for candidates who find connection with our core values:

• Make a Difference: We are actively engaged. We genuinely care. We are knowledgeable and find solutions.
• Relationships Matter: We are committed to each other and our customers. We seek to understand, connect, and collaborate.
• Live with Integrity: We are trusted to do the right thing. We take responsibility for our individual roles and actions.
• Love What We Do: We are passionate and show up with enthusiasm. We are driven and continually look to improve.
• Share Positivity: We lift each other. We interact with a positive and optimistic attitude.

Apply at State Bank of Southern Utah and be part of a team that lives by these values every day!

Essential duties and responsibilities:

• Work as part of a team providing end user helpdesk support for employees and customers
• Perform hardware, software, and network troubleshooting
• Determine the best solution based on the issue and details provided by customers
• Provide full onsite/desk side and remote support to end users for all their IT issues, service/change requests
• Image, deploy, upgrade and refresh PCs and manage assets
• Continuous focus on customer satisfaction, compliance, and standards
• Identify trends and improvement opportunities by performing root cause analysis
• Maintains accurate documentation of issues and inquiries and the corrective actions
• Maintain confidentiality of customer information and bank procedures
• Communicate to co-workers and relevant departments and supervisor in a timely manner. Update relevant parties about any issues and reach out to someone to ensure that the issue is resolved quickly

Additional duties for part-time evening position:

• Conduct nightly processing of bank transactions and other bank processes
• Clean IT department each night
• Proactively reach out if duties are unclear or more work is needed
• Effectively collaborate with supervisor and co-workers on various projects and in ensuring that daily bank transactions are processed

Minimum qualifications:

• Applicable prior or ongoing education and/or work experience in IT, IS, or related area
• Must pass a credit & background check
• High School Graduate or (GED)
• Must be at least 18 years of age

Preferred qualifications:

• 1+ years banking experience
• 1+ years of IT support, job related experience
• Associate's or Bachelor's degree, Technical College graduate

Skills:

• Excellent listening and communication skills
• Ability to express ideas clearly and explain technical information to others
• Active Directory and Microsoft Office 365 platform
• VOIP Phone system administration
• Remote deployment of upgrades and remote end user support
• Basic programming knowledge

Part-time employees will be eligible to participate in the following benefits and programs:

• 401K with employer match
• Annual Incentive Program
• Paid Time Off (PTO) accrual every pay period
• Up to 12 paid holidays per year
• Employee recognition program
• Monthly wellness activities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities