IT Support Analyst

IT Service Desk Technician

Boart Longyear is a global leader in drilling services, providing innovative and reliable solutions to the mining and drilling industry. With a rich history spanning over 130 years, Boart Longyear is committed to delivering excellence in safety, drilling services, and technology. Boart Longyear IT is looking to hire a new IT Service Desk Technician. This analyst position will report to the Service Desk Manager and primarily work in our corporate office located in West Valley City, Utah. This is an excellent opportunity for experienced service desk and analyst applicants.

Boart Longyear is looking to hire a new IT Service Desk Technician based in our West Valley City, Utah USA office. You will support internal customers and mobile devices related to IT-related products and services.

Responsibilities will include:

• Basic understanding of networking principles, practices and technologies, especially the TCP/IP protocol suite, including working knowledge of DNS, WINS and DHCP
• Support personal computers & mobile devices on Android, iOS, Mac OS, and Windows
• Coordinate/provide input to technical teams and aid in developing best practice solutions
• Document business processes, configurations, and other associated functional specifications
• Support internal customers on issue resolution, requirements gathering, strategic initiatives, etc.
• Work and communicate effectively with an extensive IT team
• Occasional Travel Physical Locations + Driver's License

Additional qualifications/skills:

• Experience working with Microsoft Active Directory, Microsoft 365 Fundamentals including understanding of security best practices and principles
• Experience with the Windows OS settings and configuration
• Ability to follow established processes and procedures.
• Identify critical system issues with large scale impact to the business and escalate those issues appropriately
• Tracking of all work via ticketing system
• PC hardware and software troubleshooting and problem solving
• Understanding of device connectivity to internet and corporate networks
• Knowledge of Android, iOS and Windows Mobile and associated apps and configuration requirements
• Project / team oriented (must be able to work in a team-driven environment and take additional responsibilities as required)
• Self-motivated and able to work alone.
• Customer focused.
• Continuous improvement and system enhancement focused.
• Positive and pleasant attitude.

Education and Experience:

• Bachelors Degree Computer Technician, or equivalent, or corresponding work experience
• Minimum of 2+ years of experience with Microsoft Systems

Compensation, Benefits and Perks:

Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. For full time employees, Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities.

Company Overview:

Established in 1890, Boart Longyear is the world's leading provider of drilling services, orebody knowledge technology, and innovative, safe, and productivity-driven drilling equipment. With its main focus in mining and exploration activities spanning a wide range of commodities, including copper, gold, nickel, zinc, uranium, and other metals and minerals, the Company holds a substantial presence in the energy, oil sands exploration, and environmental sectors.

Our People:

At Boart Longyear, people are our most important asset, and we understand that the best ideas are developed because of collaborative efforts between individuals with diverse backgrounds, opinions, and perspectives; That is why we are committed to diversity and inclusion in our work teams, fostering environments free of discrimination and harassment, where everyone feels free to present their opinions and be heard.

Our Vision:

Boart Longyear's vision is to be the global industry leader in safety, drilling innovation and productivity.

Our Values:

Our success as a business depends on how we operate. The 'how' is the distinctive way in which we conduct our business, guided by our values of Integrity, Health & Safety, Teamwork & Diversity, Customer Focus and Sustainability.

Boart Longyear is headquartered in Salt Lake City, Utah, USA.