Customer Support Agent

Customer Support Agent

An amazing career opportunity for a Customer Support Agent! Location: Salt Lake City, Utah. Responsible for providing first-level support for IdenTrust customers and related products. This position involves effectively communicating with the customer and using the appropriate tools for troubleshooting and ticketing issue resolution. HID powers the trusted identities of the world's people, places, and things, allowing people to transact safely, work productively, and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.

HID Global IAM products protect more than 85 million user identities. We understand that no person, device, or workplace can go unprotected. This philosophy of Zero Trust drives us to create new advances in risk-based multi-factor authentication, secure user identities in converged access environments, and expand implementations with our industry-leading digital certificates and PKIaaS solution to manage them at scale.

As our Customer Support Agent, you'll support HID's success by:

• Responding to informational/technical related requests via telephone and email.
• Creating detailed entries of call records into the ticketing system.
• Working with and troubleshooting in the Windows operating system.
• Building a positive rapport with customers and taking ownership of issues raised.
• Staying current on security policies and practices.

Your experience and background include:

• High School Diploma/GED; some college course work completed in Computer Sciences.
• 0-1 years' experience in customer support or related field.
• 0-1 years' experience providing technical assistance via phone.
• Excellent communication skills and proven record of providing excellent customer service.
• Troubleshooting and resolution skills, researching problems before escalating.
• Ability to work flexible hours based on business need.

What we can offer you:

• Competitive salary and rewards package.
• Competitive benefits and annual leave offering, allowing for work-life balance.
• A vibrant, welcoming, and inclusive culture.
• Extensive career development opportunities and resources to maximize your potential.
• To be a part of a global organization that is pioneering the hardware, software, and services that allow people to confidently navigate the physical and digital worlds.

Why apply?:

• Empowerment: You'll work as part of a global team in a flexible work environment, learning and enhancing your expertise.
• Innovation: You embrace challenges and want to drive change. We are open to ideas, including flexible work arrangements, job sharing, or part-time job seekers.
• Integrity: You are results-oriented, reliable, and straightforward and value being treated accordingly.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes. HID is committed to building a diverse, equitable, and inclusive community.