Customer Service Representative - PACER - Remote Eligible

Pacer Representative

GovCIO is currently hiring a Pacer Representative to support our newly awarded customer contract. This position will be fully remote within the United States. Responsibilities include receiving, comprehending, providing, and responding to routine informational inquiries and service requests through various communication technologies including telephones, e-mail, facsimile, postal mail, and the Internet. The role also involves responding to escalated and complex inquiries on a broad scope of topics, performing remote troubleshooting, and ensuring proper recording, documentation, and closure for each issue. Additionally, the position requires providing Tier 1 support for CM/ECF, utilizing ITSM tools to create or track issues/requests, and providing timely updates to tickets.

Qualifications required include a high school diploma with 0-2 years of experience, strong understanding of troubleshooting IT issues, flexibility and adaptability to handle different product service calls, and good verbal and written communication skills. Clearance is required to acquire and maintain an active AOUSC Public Trust.

Preferred qualifications include experience with ServiceNow, software application management experience, networking/security experience, knowledge of Microsoft Office & Teams, LINUX, understanding of ITIL best practices, background in Federal appellate, district, and bankruptcy court operations, and court experience with case management applications.

GovCIO is a team of transformers passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.