Customer Service Representative

Customer Service Representative

The role involves providing quality customer service and accurate information regarding depositor accounts, programs, policies, and processes. You will answer inquiries from various stakeholders, including customers, potential customers, financial institutions, business partners, and internal customers. The position requires processing telephone requests for account information and application processing, maintaining knowledge of comparable and competitor products, and responding to email and written inquiries. It also involves the maintenance of existing accounts, requiring research, analysis, verification, reconciliation, and appropriate account actions in accordance with established servicing guidelines.

Responsibilities:

• Answer incoming calls and provide timely and accurate follow-up on account inquiries.
• Report conditions affecting customer satisfaction and escalate exceptional service and complaints.
• Provide accurate information on deposit products offered.
• Demonstrate strong problem resolution skills and solid organizational and communication skills with a strong attention to detail.

Essential Skills:

• Customer service experience, preferably in a call center environment.
• High School Diploma or Equivalent.
• Banking experience or a customer service.
• Excellent knowledge of multiple business area processes and procedures.
• Demonstrated ability to manage multiple priorities in a time-sensitive environment.
• Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues.
• Familiarity with Microsoft applications, with emphasis on Word and Excel.

Additional Skills & Qualifications:

• Some banking experience or a customer service experience.

Why Work Here?

This position offers a dynamic work environment with a hybrid schedule after the initial training period, allowing for flexibility and work-life balance. You will have the opportunity to work with a diverse range of stakeholders and contribute to the enhancement of customer satisfaction. The role encourages professional growth and the development of problem-solving skills in a supportive setting.

Work Environment:

The role begins with an in-office training period of 90 days. Following this, the position transitions into a hybrid schedule, requiring office attendance at least 8 days a month. Work hours are from 8 am to 5 pm.

Job Type & Location:

This is a Contract to Hire position based out of Salt Lake City, UT.

Pay and Benefits:

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline:

This position is anticipated to close on Mar 9, 2026.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.